|Year : 2018 | Volume
| Issue : 3 | Page : 261-264
Hookah products and online retail marketing strategies in India: A content analysis
Kavita Rijhwani, Sumbul Hashmi, Vikrant R Mohanty, Aswini Y Balappanavar, Shivam Kapoor
Department of Public Health Dentistry, Maulana Azad Institute of Dental Sciences, New Delhi, India
|Date of Web Publication||28-Jan-2019|
Dr. Sumbul Hashmi
Department of Public Health Dentistry, Maulana Azad Institute of Dental Sciences, New Delhi
Source of Support: None, Conflict of Interest: None
INTRODUCTION: Hookah smoking is becoming increasingly popular among the youth. Evidence shows that exposure to marketing of the unhealthy products through social media platforms may impact adolescent health behaviors. The aim of the study was to perform a content analysis of online portals selling hookah products. MATERIALS AND METHODS: A content analysis of online retail market was conducted on Google India using three keywords hookah, hookah products, and shisha. Retail websites popular in India that were selling hookah products were randomly selected and explored. A total of 15 themes were developed and used to describe various promotional strategies for hookah products. RESULTS: In all, 41 (19.2%) products claimed to be tobacco/nicotine-free and only 14 products (6.5%) displayed age/health-specific warnings. About 86% of products were available at discounted rates; glamorizing words for describing products in form of superior, premium, and legendary were found on 189 (88.3%) products. Phrases such as “ultimate way to celebrate,” “perfect excuse to chill with your friends,” and “now enjoy the world of smoking without any doubt of harm” are commonly used to promote hookah products. CONCLUSION: Easy availability of newer forms of smoking at online markets could play a role in promoting the use of hookah among the youth. Most products are being sold without any warnings and there is no means to control the selling of the products to minors. There is a need to raise the issue of hookah products in the same tune as done for other forms of tobacco.
Keywords: Adolescence, hookah smoking, lung diseases, marketing
|How to cite this article:|
Rijhwani K, Hashmi S, Mohanty VR, Balappanavar AY, Kapoor S. Hookah products and online retail marketing strategies in India: A content analysis. Indian J Cancer 2018;55:261-4
|How to cite this URL:|
Rijhwani K, Hashmi S, Mohanty VR, Balappanavar AY, Kapoor S. Hookah products and online retail marketing strategies in India: A content analysis. Indian J Cancer [serial online] 2018 [cited 2019 Feb 22];55:261-4. Available from: http://www.indianjcancer.com/text.asp?2018/55/3/261/250880
| » Introduction|| |
More than 260 million people use tobacco in various forms in India, the number of users in rural areas being three times more than that in urban areas. In India, tobacco is smoked in the form of beedis and cigarettes or using devices such as hookah, hookli, chhutta, dhumti, or chillum.,, Hookah (hubble bubble Indian pipe) is an indigenous device, made of wooden and metallic pipes, used for smoking tobacco. The tobacco smoke passes through water kept in a spherical receptacle, in which some aromatic substances may also be added. Hookah smoking is a popular method of socializing among the village folk, especially in the Northern and Eastern parts of India, and has been a part of the rural cultural life and thus socially acceptable in the country. The National Sample Survey in the year 2000, India, reports the household prevalence of hookah tobacco as 2.6% in rural and 0.4% in urban households. The Global Youth Tobacco Survey reported that the prevalence of hookah use among children age 13–15 years varied from 6% to 34% in the surveyed countries.
Over a period of years, hookah smoking has now spread its roots in urban areas and is becoming highly popular among the youth. Review of global trends has made epidemiologists believe that this increasing use of hookah among youth represent “the second global tobacco pandemic” since the introduction of cigarettes. New forms of electronic hookah smoking, including steam stones and hookah pens, have now been introduced. These products are battery-powered and turn liquid containing nicotine, flavorings such as apple, mint, cherry, and other chemicals into a vapor, which is inhaled.
Most adolescent users think it is less harmful, although hookah smoking has many of the same health risks as cigarette smoking. The charcoal used to heat the tobacco exposes the individual to high levels of carbon monoxide, metals, and cancer-causing chemicals., Hookah tobacco and smoke contains toxic agents known to cause lung, bladder, and oral cancers., The amount of smoke inhaled during a typical hookah session is about 90,000 mL, compared with 500–600 mL inhaled when smoking a cigarette. Some molasses-based sweetened and flavored nontobacco products are sold for use in hookahs and are made available at common markets and e-commerce platforms. Studies of tobacco-based hookah and “herbal” hookah show that smoke from both preparations contain carbon monoxide and other toxic agents known to increase the risks for smoking-related cancers, heart disease, and lung disease.
Section (4) of the Cigarettes and Other Tobacco Products Act (COTPA), 2003 (Prohibition of advertisement and regulation of trade and commerce production, supply and distribution) prohibits smoking in public places and defines a public place as one the public can access. A loophole was identified in the rules that stated “only smoking and no other services shall be allowed” in smoking areas, which was being exploited by some hotel and restaurant owners to offer hookah services. The changing consumer lifestyle, supported by the younger population base of India, has given a boost to e-commerce business and the sector has been growing at a breakneck pace. The opportunity is being exploited by the manufactures to sell their “herbal” hookah to the consumers and the fact is of critical importance as tobacco e-commence can threaten the integrity of comprehensive tobacco control programs in the country. Evidence shows that exposure to marketing of the unhealthy products through social media platforms may impact adolescent health behaviors. Social media depictions of tobacco have also been found to be more important than exposure to TV and movie depictions of smoking in predicting subsequent smoking behavior. Hookah smoking has taken off well with the adolescent target group, as it provides a social setting, an activity and novelty rolled into one, along with a manufactured illusion of relative harmlessness. Peer pressure and the desire for social acceptance are other factors.
Given the social nature of hookah use and online advertising of growing hookah venue businesses, the aim of this study was to assess the content of online retail markets offering Hookah products in India.
| » Materials and Method|| |
A content analysis of online retail market was conducted on one of the most popular search engines, Google India, using three keywords. Seven popular retail websites were screened manually for availability of hookah products; of them, four websites having the highest number of brands of hookah products were chosen. A total of 15 themes were developed and used to describe various promotion strategies for hookah products.
A pilot study was conducted by two standardized investigators from March to April 2017 to develop a master coding sheet for the web search of the final study. Initially, popular words used for hookah were used to search Google India and shortlist online retail websites. The following selection criteria were used to search for and identify websites:
- Only websites offering multiple types of retail products beyond Hookah products were included
- Non-English websites and wholesale websites were excluded
- Sites that did not offer online sales were excluded.
After the websites were identified, two were searched as part of the pilot study using three most common “keywords” (hookah, hookah products, and shisha) and 15 themes which were popularly used were developed to promote hookah products.
The final study was performed by the same investigators and web search was conducted during July–August 2017; “keywords” were used to search the first five pages on each online retail website selected. Of the 15 themes, the 12 most common ones were included in final analysis.
The themes were as follows: (1) model description: which included the type (hookah apparatus, flavors, charcoals, e-hookah, and accessories), their size, appearance, style, and model number. When a website had two different models of a single brand, they were considered separately. If versions varied in color or flavor but had the same model name, then they were considered as one; (2) sociability: promoted for use in friends circle, party, hangout; (3) alternative to cigarettes; (4) age-specific warnings; (5) health safety warnings; (6) tobacco-free or 0% nicotine claim; (7) harm reduction claim; (8) romantic themes; (9) market-promoting catchwords: two categories were found, “emphasis on product” such as style, appearance, and color, and “emphasis on need” such as produces heavy smoke, thick clouds, and dense smoke; (10) discounts; (11) price (in rupees); and (12) glamorizing claim: words such as supreme, exotic, legendary were used as market promoting strategy.
Data were stored on a computer, on which individual folders were made pertaining to each retail website. After appropriate coding of websites, themes, and measures, data were analyzed using SPSS version 21.
| » Results|| |
A total of 46 brands of hookah products were found on the four retail websites. These brands had a total of 382 products, out of which 214 (56%) were unique and 168 (44%) were repeats, which were not included in the analysis. Hookah apparatus were the most popular products displayed on websites, forming 59.8% (128), followed by pocket hookah (e-hookah) comprising 15.9% of products (34), the next most common item. Hookah flavors, charcoal, and accessories such as hose pipe, mouth piece, and foil punctures contributed to the remainder. All products were displayed with images of the hookah apparatus/product, with colorful (e.g., gold, green, red) and ornate illustrations of hookah of various sizes and shapes. None of the products was seen with a picture of an individual/celebrity using the product. A total of 41 (19.2%) products claimed to be tobacco/nicotine-free. Discount was available in 184 products (86%), and almost half of these products were available on a price less than rupees 500. The detailed data for remaining measures are presented in [Table 1].
|Table 1: Descriptive result for 12 themes of hookah products found on retail websites|
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Out of the various promotional strategies, glamorizing words for describing products in form of superior, premium, and legendary were found on 189 (88.3%) products. Only 14 (6.5%) products displayed age- and health-specific warnings. Eight products (3.7%) claimed to be a healthier alternative to cigarettes or helping to quit smoking. Other promotional strategies are presented in [Table 2].
|Table 2: Frequency of text examples as promotional strategies on hookah products|
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| » Discussion|| |
With the growing penetration of technology facilitators such as Internet connections, and broadband services together with an increasing acceptance of the idea of virtual shopping, e-commerce has become the need of the day. This digital age, in which youth are increasingly online, presents both challenges and opportunities for influencing their health and well-being. On one hand, we find a rising concern to control the accessibility of tobacco-related products with anti-tobacco campaigns; on the other hand, products such as hookah are made available at our doorsteps through virtual markets, that too at discounted rates.
This study found that barely 6% of the hookah products sold online displayed any age-specific or health-related warning. Section 6 of COTPA 2003 provides a clear need to protect the children and youths from tobacco use by restricting easy access of tobacco products to the minors. But with a huge Internet consumer base of around 500 million (as of 2018), second largest in the world after China, this law enforcement could be threatened. Close to 20% of the products were described with words such as herbal and safer than cigarettes since they claim to be selling sweetened and flavored nontobacco products for use in hookahs. Despite their claims, studies have proven yields of carbon monoxide, nitric oxide, volatile aldehydes, nicotine, tar, and polycyclic aromatic hydrocarbons, contradicting advertising messages that “herbal” hookah products are a healthy alternative to tobacco products. Availability of flavors might compel consumers to try each variant and could even affect future tobacco use.
More than one-third of the products were promoted as a must-have product for any friend's get-together or party, using words such as “ultimate way to celebrate” and “perfect excuse to chill with your friends.” The presentation of hookah use as a complex social ritual that creates unique social structures may add to the compeling nature of hookah tobacco smoking. There is strong evidence that adolescent exposure to advertising and other tobacco media imagery in traditional media increases subsequent tobacco use. Market promoting phrases such as “Unlimited Fun with Minimal Fuss” seem to target the beginners and the young and make it sound easy for those who have no previous experience of smoking. Every little accessory such as hookah foil, stylish hose pipes, foil puncturing device, and even mouth pieces was selling online and was describing the product as the most fashionable thing to own.
Close to 90% of the products were available at discounts, and more than half cost less than rupees 500 (7.78 US dollar). The websites also give facility of cash on delivery and even free shipping services. Youth who are not addicted to smoking but are rather attracted by the exotic looking hookah products since they are considered to be in vogue are more sensitive to prices. Peer influence is another factor which plays a role when a young individual chooses to smoke. Low-cost availability of these products along with the glamorizing descriptions is a very smart marketing strategy.
WHO FCTC Article 13 promotes a comprehensive ban of all forms of “TAPS” (Tobacco Advertising and Promotion) which means “any form of commercial communication, recommendation or action with the aim, effect or likely effect of promoting a tobacco product or tobacco use either directly or indirectly.” The advantages are that it prevents glamorization of tobacco use, reduces social acceptability of tobacco use, reduces cues that reassure tobacco users, especially for those interested in quitting, and frees the media from commercial influences so that they are more likely to report openly on tobacco issues, but the major loophole that remains is that viral promotions using new media technology such as the Internet, text messaging, and direct mail are not banned.
The promotion strategies of online hookah sellers are no different from those selling tobacco elsewhere. The regulation of Internet as a marketing and communication tool is in a nascent stage in India. In 2000, the Government passed the Information Technology Act  intended to provide a comprehensive regulatory framework for e-commerce. It is important that monitoring and enforcement of the laws related to selling of such products online should be in place with dissuasive penalties.
This novel study provides insight into the hookah products marketing in India. The study has been done on the most popular retail websites functioning in India, hence provides an actual view of the conditions prevailing in the Indian virtual markets. It could prove to be an eye opener as the promotors of hookah products have clearly evaded the laws and regulations in the country and managed to take their products right at people's doorsteps. The study does have its limitations; our search was limited to the first five pages of four websites due to time constraints, and a more extensive search might have added some more aspects. Other websites which sell only hookah products exclusively have been left out; a peek into them could have also added to the results.
| » Conclusion|| |
The marketed aesthetic appeal, claims of being healthy alternatives, and heavy discounts offered makes it challenging to persuade people of its potential harm and addictiveness. Hence, public health practitioners and policy-makers need to raise the issue of various hookah products in the same tune as done for other forms of tobacco. There is a need to emphasize that the product used in hookahs could be containing tobacco and that the smoke nevertheless contains combustion products similar to the smoke from cigarettes. We might make use of the same online platform which has “normalized” hookah use at homes and in the society to create awareness.
Financial support and sponsorship
Conflicts of interest
There are no conflicts of interest.
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[Table 1], [Table 2]